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Lab talk, the good, the bad, and the ugly
Dental-CAD
3shape software support; Price vs Location
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<blockquote data-quote="KentPWalton" data-source="post: 244172" data-attributes="member: 7347"><p>3Shape isn't going to support you directly. The first and second layers of support are going to be with your re-seller. If the problem is more advanced, your re-seller will escalate the problem directly to 3Shape and get back to you with a reply. Normally, 3Shape doesn't really deal directly with the customers. Although, sometimes they do...depending on the severity of the problem they may log in to your system.</p><p></p><p>So...I guess what I'm saying is to find a re-seller with the best support system and you will appreciate the price it costs if you need them...and you will.</p></blockquote><p></p>
[QUOTE="KentPWalton, post: 244172, member: 7347"] 3Shape isn't going to support you directly. The first and second layers of support are going to be with your re-seller. If the problem is more advanced, your re-seller will escalate the problem directly to 3Shape and get back to you with a reply. Normally, 3Shape doesn't really deal directly with the customers. Although, sometimes they do...depending on the severity of the problem they may log in to your system. So...I guess what I'm saying is to find a re-seller with the best support system and you will appreciate the price it costs if you need them...and you will. [/QUOTE]
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Lab talk, the good, the bad, and the ugly
Dental-CAD
3shape software support; Price vs Location
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