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Had a heated conversation with a Zimmer rep. today. I guess they changed the way Encode gets done 'again'. If anyone doesn't know, Encode is a just a fancy healing cap. It has special grooves on it so Zimmer knows how the actual implant is orientated correctly. Back in the day you would have to mount these up with a stratos using the Adesso mounting plates and send the case to them to place the implant in your stone model and make a abutment for the labs. They called that system Robocast, and if it worked, you were one of the lucky ones. Then they finally realized it didn't work so well, so they went around to some labs and went on this 'empowered' kick. It cost 5-10K to become a empowered lab and you have to use 3Shape, but then you could send scans directly to them to get a implant model. Now i think this program is still going on, but they have a new program now as well...called CAD, a cloud-based program and it's $249 per month. The rep got pretty chippy with me today, or maybe it was me that got pretty chippy because I told him for those prices...I'll just have the Doc remove the encode healing cap and place one of my free scanbodies and scan away. That way I don't have to deal with Zimmer or their inflated prices....plus, i've learned the hard way throughout the years the more folks that touch a case just allows for more ways for it to be screwed up. The rep. went on how he really wanted to give me a demo of the new CAD program and that zimmer doesn't sell the tapered titanium blanks to labs, you know, the proverbial blahh blahh blahh. I kindly told him let me know when you 'open' the system up, i'll happily jump on board, till then no way. Now tell me where I'm going wrong here? I'm sincerely asking because maybe I am...your thoughts?