npdynamite
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I think the bigger point here is that the lab that receives this isn't responsible. Make the Dr. or their office do the ground work of getting the part information, if they won't/can't then start over. But don't do work for free to fix someone else's problem.understandable.. a new screw will cost what? a new base comes with one..
the cost is what? when it comes back repeatedly? $50 is pretty cheap when it comes to implant restorations... so what will the cost then be when the restoration won't stay seated? Or, again, as stated, the screw breaks.. s*it-show on the Horrizon IMO.
I would probably offer to redo the whole thing at some sort of discount to help the patient out as it seems like they got rather screwed by their previous Dr.
I just feel like I've seen labs take way too many hits to avoid s*it shows when earlier clear communication could have probably helped things go more smoothly and kept the responsibility where it should be.