Warning for buyer of 42W no warranty on spindles

[noestervemb]

I have owned a 42w for years. Milled 500+ custom abutment on same spindle no issue. Spindle broke. Had bought extended warranty. Roland installed new spindlel, the upgrade 42w + one. First spindle they installed didnt work right away. Sent a 2nd one. Tech installed that and worked for 5 months milling only 68 custom abutment and now broke. Called Roland. They said warranty is 90 days. Does not matter if i milled 1 custom abutment 90 days and you are on your own. Wants 6000$ for a new spindle. Wont give me any warranty. I mill 1 unit and 90 days is past i have to pay 6000$ again. If i haveknown this i would have never bought this mill. Paying 97$ per custom abutment just for spindle wear not including miling burs is not acceptable. My old mill was 12$ a unit in spindle wear so resonable. Just a warning to everyone. I have all emails correspondence with Roland saved if anyone does not believe me.

 

[grantoz]

in oz there is a scale after warranty that under consumer law means you still have a right to get it fixed etc if its failed in an unreasonable time .do they have that in your part of the world if you are not from oz

 

[zero_zero]

Not familiar w/ the 42W spindles, but the old DWX50 spindles were very easy to rebuild for less than a hundred bucks IIRC.

 

[Affinity]

3mm collet milling titanium? Youre just roasting it.

 

[TheLabGuy]

I have owned a 42w for years. Milled 500+ custom abutment on same spindle no issue. Spindle broke. Had bought extended warranty. Roland installed new spindlel, the upgrade 42w + one. First spindle they installed didnt work right away. Sent a 2nd one. Tech installed that and worked for 5 months milling only 68 custom abutment and now broke. Called Roland. They said warranty is 90 days. Does not matter if i milled 1 custom abutment 90 days and you are on your own. Wants 6000$ for a new spindle. Wont give me any warranty. I mill 1 unit and 90 days is past i have to pay 6000$ again. If i haveknown this i would have never bought this mill. Paying 97$ per custom abutment just for spindle wear not including miling burs is not acceptable. My old mill was 12$ a unit in spindle wear so resonable. Just a warning to everyone. I have all emails correspondence with Roland saved if anyone does not believe me.

$97 you are paying and you have to mill it yourself? You know there are milling centers out there that specialize in milling abutments right? Trust me, I get it, i always want to do it in-house as well but for that cost (and the extra $6000) no friggin way would i be milling my own abutments.

 

[Affinity]

I think hes calculating the $6000 spindle into the amount of abutments he got out of it. I mill nobel premills and they arent cheap ($79?), or as cheap as dess even though theyre made in the same place, but still very profitable.

 

[noestervemb]

I think hes calculating the $6000 spindle into the amount of abutments he got out of it. I mill nobel premills and they arent cheap ($79?), or as cheap as dess even though theyre made in the same place, but still very profitable.

Yes my first spindle average cost per abutment was 12$ my next spindle 97$ because Roland won't stand behind their product.

 

[Affinity]

Now you know how to calculate when to put the next one on ebay.

 

[TheLabGuy]

Yes my first spindle average cost per abutment was 12$ my next spindle 97$ because Roland won't stand behind their product.

Okay, sorry, now i'm tracking you, thanks for the clarification. I will add that most machines capable of milling abutments on the industrial scale like we would need usually cost over 100K. Not sure what the 42W cost, but I suspect no where near that number.

 

[Affinity]

Hopefully its not a 42watt spindle