Now as a business owner, I wouldn't be happy with anything but reimbursement.
and yes, it is a little difficult to "back" a brand that pushes OEM except for "their" non-OEM. Its an expensive pita to manufacture for the most part.
warranty doesn't really mean S* when it doesn't warranty everything.
need to use "their IC's" or warranty is void.. who's warranty? I buy the IC's, so where's my warranty?
On the flip side, my Straumann Rep has been very good to me, which tends to give me a lot more "patience".
And, I'll still make money with it... well, maybe the 7th person I get on the phone to on Monday can figure out why the upload portal won't except my case...
until then I ain't making anything