Manny
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Hi everyone,
I have signed up an account with Straumann, an year ago against their reputation of customer NO service. I had a new dentist I needed the work and all he does is Straumann.
Tried to contact at the beginning the territory sales rep she answered, next I was stupefied she was not returning my phone calls. I started to deal directly with the people in the processing department. All was good until three weeks ago when I had a remake. Let's say nobody's fault. I have sent the case and the original parts back, they charged me for the remake too, you have no control with them what they do once they have your credit card there. No way to track your shipping to your lab too. Not yet (maybe never) given a credit back, (promised though) and whoever I try to call in the company they have no clue. I understand I am being double charged and planning on not sending them nothing and feel helpless against a company that nobody can help you when you need.
Question: anybody help with an info of a company that makes hybrid implants?
I really appreciate,
Manny
I have signed up an account with Straumann, an year ago against their reputation of customer NO service. I had a new dentist I needed the work and all he does is Straumann.
Tried to contact at the beginning the territory sales rep she answered, next I was stupefied she was not returning my phone calls. I started to deal directly with the people in the processing department. All was good until three weeks ago when I had a remake. Let's say nobody's fault. I have sent the case and the original parts back, they charged me for the remake too, you have no control with them what they do once they have your credit card there. No way to track your shipping to your lab too. Not yet (maybe never) given a credit back, (promised though) and whoever I try to call in the company they have no clue. I understand I am being double charged and planning on not sending them nothing and feel helpless against a company that nobody can help you when you need.
Question: anybody help with an info of a company that makes hybrid implants?
I really appreciate,
Manny