Receiving calibration error message with D800 scanner

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Alex Sarkisian

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Hi everyone, I need help with a recently bought scanner 3 shape D800. Every time I try to calibrate it, I get an error message that reads message:Command thread(9068) :2020-03-20 20.19.07.844.Exception;Calibration failed. Model requirements are not met(composite or axes). I used a calibration plate (object ) from a D750 scanner and it looks identical to the D800 one. Has anyone had the same problem or found a solution?
 
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