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I've been a tech for 4 years, worked at my last lab for 3 and had a better opportunity for a manager position at another local lab, been there for about a year. Basically the grass isn't always greener and there was a reason I got offered alot of nice shiny incentives to want to quit my old lab and work for this one. I've gotten a couple calls from other dentists who use the old lab and aren't happy, their biggest complaints are deadlines being pushed further and further back and the quality for the price. So with that knowledge that at least two long time clients are starting to window shop i think gives me a promising start. Although nothing is a guarentee, I feel if I try and sell my old labs weaknesses to my advantage it's a start. Ex: they are a big lab, more techs more dentists. They aren't going to take the time and send a tech to the office if there is a problem, but since im a one woman shop I'm the one who will handle everything and be able to make office visits if need be
Hi Stella, first off if you are going to do removables then 4 years isn't nearly long enough to be good at this, I would stay on the job a while longer , try different labs and especially dentist owned labs (prosthodontists). I had 15 years in dentistry before I opened mine. As for the part about pickup and delivery in your original post, this has always been a thorn in my side. local personal pickups get the business in, but it also takes away from time doing the work. I'm seriously thinking about going to ups or usps for most of my cases out of about a 5 mile radius... don't know how that will work out... I'll keep you posted.