NAS storage preventing 3shape Communicate from working

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FullPartial

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If anyone has any insights it would be appreciated.

One server/design pc and one scan/client
NAS stores all scanned files/designs/CAM output (data output directories pointed to NAS)
design PC can receive Trios cases in the Dental Manager Inbox
The scan computer does not show cases in the Communicate Inbox
Both computers directories are pointing to the NAS but only one is receiving the trios cases.

Any idea what the work around could be if there is?
3Shape didn't have any success and nor did the vendor support
 
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AnAppleaDay

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Communicate is a mess. We love the Trios scans, but the way Communicate works is a pain.

Maybe you have done this already, but I would check that 3Shape communicate folder points to the NAS as well.
It has its own setting for the folder, independent from cases and CAM output.

Control Panel - 3Shape Communicate - Click the "Configure" link on the left side - Advanced

You will then be able to set the folder.
 
Sevan P

Sevan P

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Odd cause the N.A.S. is just the storage locations and the PC is the source communicatiing with the 3shape Communicate. All permissions are set to allow read/write? The design is it a client or a standalone? Maybe if it is a standalong and yo uenebaled communicate on its control panel you now have teo pc's fighting to get the cases and that is not good regardless if the both place the files in the same location.
 
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FullPartial

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Correct all permissions are allowed, design is server and scan is client pc.
 
JMN

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If anyone has any insights it would be appreciated.

One server/design pc and one scan/client
NAS stores all scanned files/designs/CAM output (data output directories pointed to NAS)
design PC can receive Trios cases in the Dental Manager Inbox
The scan computer does not show cases in the Communicate Inbox
Both computers directories are pointing to the NAS but only one is receiving the trios cases.

Any idea what the work around could be if there is?
3Shape didn't have any success and nor did the vendor support
Can you navigate to the folder and see the files in Explorer from both machines?
 
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