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Lab talk, the good, the bad, and the ugly
Dental-CAM
Millbox and Cim Systems issues!!!
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<blockquote data-quote="JMN" data-source="post: 324921" data-attributes="member: 8469"><p>I think this is really the crux of the problem. Misunderstanding.</p><p></p><p>You are not buying the software, you don't own it, ever. You are paying to rent it for a known term.</p><p>Exocad has, legally, every right to turn off the software if the fee for a new year is not paid but didn't want to be that kind of company.</p><p></p><p>This is not a paper book or VHS movie that you purchase a copy for perpetuity. It's something which you agree to pay for a finite use period. After that use period, you are not a customer, you are a former customer.</p><p></p><p>If an office has a denture made by your lab, just one, then calls 4 years later because the pt broke it, are you going to replace it?</p></blockquote><p></p>
[QUOTE="JMN, post: 324921, member: 8469"] I think this is really the crux of the problem. Misunderstanding. You are not buying the software, you don't own it, ever. You are paying to rent it for a known term. Exocad has, legally, every right to turn off the software if the fee for a new year is not paid but didn't want to be that kind of company. This is not a paper book or VHS movie that you purchase a copy for perpetuity. It's something which you agree to pay for a finite use period. After that use period, you are not a customer, you are a former customer. If an office has a denture made by your lab, just one, then calls 4 years later because the pt broke it, are you going to replace it? [/QUOTE]
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Lab talk, the good, the bad, and the ugly
Dental-CAM
Millbox and Cim Systems issues!!!
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