KentPWalton
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in the iTero Rx form you must export the order as compatible with 3shape. you have 1 shot at this, before the case goes to Align. if you miss it, you're going to have a bad time.
then in 3shape you do a case Import (instead of setting up a new order)
tick the box to make models and you'll make models without a problem.
You can call iTero and have them re-set the case for you. You'll need to provide the case number to them and
let them know you exported the file incorrectly. They will be happy to re-set it back to Lab Review for you
to export the file properly. I speak from experience!