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moorejav
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We accept itero files from doctors all over without any issues. One local doctor recently started sending itero scans, and all was well at first. However, the last few cases all experienced the same issue, the crown would not seat in the mouth but it fit our model perfectly. We print our own models, so in order to troubleshoot further, we we ordered itero models for all the cases that wouldn't fit. When we received the models, just as the doctor indicated the crown won't seat on the itero model. They won't even go down on the die. But our mills put out perfect crowns for the models that we printed, and we aren't having this issue with any other itero doctor. So we have determined that it is not our printer, nor our mills. The files have changed somewhere in the process of getting them from itero. Has anyone else experienced anything like this? Itero has reviewed all the files and said that everything looks normal, but there has to be some distortion, or scaling that happened between the doctor's scan and our import. Itero closed the case and said all looked normal. I have no idea what to do next. Any thoughts?