HonestAbe
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EDIT: Just putting the solution at the top, as suggested by CoolHandLuke the puck was simply not compatible for some reason. It was too damn big. Yes the restoration fit but something about the mill thought it couldn't reach where it needed to I guess. Luckily a 22mm puck it was happy with, so we'll return the 25mm puck in the other material.
So I'm trying to figure out for the bosses and doc why the Sirona software is so bad (or maybe it's me!). With the MCXL mill I could tell it to just go ahead and try, but the X5 won't let me move forward on this one. It's insanely tall. Long story short, Densply is stumped and kicked it over to Sirona and we're waiting to hear back from them. I can't seem to get information on what the heck this error actually means so I can tweak the design and try and make it acceptable. I tried spinning it around at various angles and was able to get it to give me more errors but not less. Obviously the designer is hoping to not have to start from scratch so I'm just taking a stab at getting it moving.
I thought the problem was the small areas of undercut between each unit so I did a reduction on the whole thing to test if that might be what was going on. It didn't like that one either and provided the same reason as being "out of reach". I also tried taking that framework, removing the screw channels, and got the same error. I tried exporting the restoration as an stl, taking it into meshmixer and analyzing it for errors like holes or other tiny things I might not have seen, nothing.
I know this is a longshot but I hate just waiting for Sirona so I figured I'd toss it out in case anyone wanted a laugh or had any more things to try.
So I'm trying to figure out for the bosses and doc why the Sirona software is so bad (or maybe it's me!). With the MCXL mill I could tell it to just go ahead and try, but the X5 won't let me move forward on this one. It's insanely tall. Long story short, Densply is stumped and kicked it over to Sirona and we're waiting to hear back from them. I can't seem to get information on what the heck this error actually means so I can tweak the design and try and make it acceptable. I tried spinning it around at various angles and was able to get it to give me more errors but not less. Obviously the designer is hoping to not have to start from scratch so I'm just taking a stab at getting it moving.
I thought the problem was the small areas of undercut between each unit so I did a reduction on the whole thing to test if that might be what was going on. It didn't like that one either and provided the same reason as being "out of reach". I also tried taking that framework, removing the screw channels, and got the same error. I tried exporting the restoration as an stl, taking it into meshmixer and analyzing it for errors like holes or other tiny things I might not have seen, nothing.
I know this is a longshot but I hate just waiting for Sirona so I figured I'd toss it out in case anyone wanted a laugh or had any more things to try.
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