Subrisi:I did about 14 Imagine crowns so far and ad a hell of a time.
I don't mill myself and the outsource lab gave me crowns that chipped so easily that I could barely touch it. I called them, Jensen and everyone I could think of. No one shared my experience or wouldn't admit. I thought this new material is just that sensitive... Until one broke in half while glazing it. I started to freak out, complained again and had it redone. The new one was totally different and was no problem at all. So I got confidence again... until I got a call from my dentist yesterday that the crown he was seating cracked in thousand pieces while seating it. Now I am in full panic mode. Turns out that the outsource lab sintered it on the wrong cycle.
I tried to find another outsourcing lab in my area WA state with no luck. I realize that it is hard to trust another lab. How do I know that they don't cut corners. I got told over and over that they do it exactly as told by Jensen, just to find out that they did not. Today I have the lovely task to call my clients and recall all the units that are t seated. I just don't know what to do with the units that are already seated.
Sorry to hear of your situation! I am glad that you realized what was causing the issue as we have had MANY thousands of restorations produced in Imagine since we started selling it a couple of months ago. You will be contacted shortly by a Consultant to provide you with some other outsourcing options if you are not able to get things straightened out with your current provider. Best of luck!