Is the material on backorder from them only?I have also purchased a Nextdent 5100 and am still waiting on print as my reseller decides to sell like a washing machine. I received no call about the equipment arriving or if I needed any ?'s answered about set up. I got a quick start sheet, let me say this once....I am not stupid, I am from a different generation/time. When I spend 13K on something I want a little assurance that whomever is profiting from me using there equipment, is as interested in my success!(cause w/out it they won't suceed, I have been smashing equipment for years and the 5100 wont be any different) If I have to bring it to mid-winter and set it up on Wacker for 10$ a swing with the sledge hammer I'll get some return.
The fact that the resin is on backorder or my reseller didn't by enough is laughable. I wish I could tell my clients that they should have sent all the short turn around crowns when we were slow, cause we had extra capacity then and not now so too bad reschedule. That only would last one crown and their finding another go to lab.
I will say that i bought one so i could be in control of process, as I know exactly what the big shops look like when it comes to printing milling etc. I have higher expectations. Just saying ...my 2CENTS
What was the fault? Did Farah Faucet get it close?been going fine. after Support got back to us about the information i requested, we were able to verify the fault, correct it, and now everything works.
the only legitimate complaint i have is the same as every other 3dsystems printer i've used - removing supports and curing parts takes too much time. but no, after the fix we've not had a failed print since.