Getoothachopper
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I just wanted to say how impressed I was with the Tech support. My Wieland Zenotec mini which has performed flawlessly for the past four years had a software problem the other day , essentially locking the machine up. I put off calling them for a few days as I was expecting the run around ,,,,,,,"it's out of warranty, we don't service those machines anymore," etc .
The first # I called which was the Wieland milling center was now a telemarketer selling insurance and I thought here we go .So I called Ivoclar directly (they said a tech would call me back in twenty mins ) It was actually ten mins and within a short time sorted out the problem. He even went 'above and beyond' and fixed a few other things for me too.
So even after four years they stood behind the product they don't even sell any more . I was so impressed .,,,,,,,,,," Ivoclar you rock !!!!!!!"
The first # I called which was the Wieland milling center was now a telemarketer selling insurance and I thought here we go .So I called Ivoclar directly (they said a tech would call me back in twenty mins ) It was actually ten mins and within a short time sorted out the problem. He even went 'above and beyond' and fixed a few other things for me too.
So even after four years they stood behind the product they don't even sell any more . I was so impressed .,,,,,,,,,," Ivoclar you rock !!!!!!!"