DOF or Medit scanner?

Getoothachopper

Getoothachopper

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Did they send you a loaner?
Yes, But they kept sending the wrong dongle with it (twice) it never did work in my lab,,,,, So I ended up having to buy a new scanner until mine was fixed. Looking back on it now it was a real comedy of errors , lol
 
harmonylab

harmonylab

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we went through like 3 medit. none lasted very long. it had a really crappy design that was basically designed to fail. the lamp never shut off while it was on. on every other scanner, lamp only turns on while scanning.

DOF has been great. still working just as well as it did when we got it several years ago. stable scanning stage makes scanning so much more convenient.
sigh. what timing. our DOF just broke down. working perfectly fine one moment, then just pretty much died. light's extremely dim all of a sudden and it's unable to scan anything. didn't quite make it to 4 years. I'm told it needs a projector and board replacement. the process so far has been a bit frustrating, and I still have no idea when I'll be back up and running.
 
Glenn Kennedy

Glenn Kennedy

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sigh. what timing. our DOF just broke down. working perfectly fine one moment, then just pretty much died. light's extremely dim all of a sudden and it's unable to scan anything. didn't quite make it to 4 years. I'm told it needs a projector and board replacement. the process so far has been a bit frustrating, and I still have no idea when I'll be back up and running.
If you still have the scanner try changing the power supply. That might be all that is wrong. I don't know about the DOF power supply but the Medit scanners used a brick that was the same as a laptop external power supply. If nothing more, just check the output of the current power supply with a volt/ohm meter to see if it is producing the specified output.
 
Glenn Kennedy

Glenn Kennedy

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ugh. wow. Is anything built to last more than a year now?
ugh. wow. Is anything built to last more than a year now?
A lot of the equipment lasts for several years and the engineers have designed most things so you can change parts rather than scrap the whole thing. I know this is a general statement but in reality most things are built to last and many companies really do try to resolve problems quickly. When things go wrong it is very frustrating which is why Nextdent 5100 printers come with a hot swap warranty. If something goes wrong under warranty the unit is replaced by your dealer rather than throwing parts at the problem and causing down time for the customer. (OK, yes, that was a shameless product endorsement).
 
harmonylab

harmonylab

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If you still have the scanner try changing the power supply. That might be all that is wrong. I don't know about the DOF power supply but the Medit scanners used a brick that was the same as a laptop external power supply. If nothing more, just check the output of the current power supply with a volt/ohm meter to see if it is producing the specified output.
hmm.. power supply tanking. hadn't thought of that. unfortunately, it's an internal power supply using regular pc cables. doesn't look like we can change that. dof will have us swap the projector. still don't know when we'll get it but it's moving along now.

A lot of the equipment lasts for several years and the engineers have designed most things so you can change parts rather than scrap the whole thing. I know this is a general statement but in reality most things are built to last and many companies really do try to resolve problems quickly. When things go wrong it is very frustrating which is why Nextdent 5100 printers come with a hot swap warranty. If something goes wrong under warranty the unit is replaced by your dealer rather than throwing parts at the problem and causing down time for the customer. (OK, yes, that was a shameless product endorsement).
actually, that's the kind of endorsement I can get behind. I wish all warranties were like that.
 
JMN

JMN

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A lot of the equipment lasts for several years and the engineers have designed most things so you can change parts rather than scrap the whole thing. I know this is a general statement but in reality most things are built to last and many companies really do try to resolve problems quickly. When things go wrong it is very frustrating which is why Nextdent 5100 printers come with a hot swap warranty. If something goes wrong under warranty the unit is replaced by your dealer rather than throwing parts at the problem and causing down time for the customer. (OK, yes, that was a shameless product endorsement).
I know, I was being quite grouchy at that moment. Thank you for your kind and clear response.

Not all manufacturers care either. If only engineers could reverse the decisions of accounting and sales as those two often do to engineers then we wouldn't have had Challenger, Takata airbags, and a few hundred other 'it'll never be a problem' type decisions.

I need more coffee.
 
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