Brett Hansen CDT
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Full Member
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I am not sure what to do. We bought our DWOS 3 Series about 2 years ago. I have no qualms with how the scanner works when it works. Last fall, I was experiencing an increasing amount of system crashes. While placing the model jig into the scanner, the computer would "blue-screen" and then reboot. After spending alot of time with tech support at CMC, they finally shipped me a loaner scanner and took my scanner back to "repair" it. I got it back 2 months later. The scanner worked with no crashes for about a month before I got the first one. Tech support at CMC told me that Dental Wings recommends that I wear gloves while scanning. I guess they think it is some sort of a static electricity discharge that is causing the problem. The loaner scanner never crashed while I used it with no gloves. Since that call, the crashes are becoming more frequent. From one month to one every other week to now I have just had my second in four days. Has anyone else experienced this? I think that there is something wrong with the hard ware because the crash always happens when I place the jig into the scanner and the magnet snaps it into place.
