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Lab talk, the good, the bad, and the ugly
Dental-CAD
Dandy
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<blockquote data-quote="jcbdmd" data-source="post: 348220" data-attributes="member: 25113"><p>Well my scanner and laptop finally went back to Dandy. It was a pretty seamless process, none of the horror stories posted on dentaltown and elsewhere. The only hiccup was that I had to keep the scanner a little longer (6 weeks) than I wanted because they were checking if I could get the 3Shape files and copious notes from their laptop and portal for backup. I was in no way charged for this time.</p><p></p><p>I was able to export all of the files as STL/OBJ, but the were missing any of the extra 3Shape data (which I didn't care about but wanted for completeness). Legally it is all a part of the patients record as far as I know, so they have there ways of keeping what they need I assume.</p><p></p><p>What I ended up doing for the notes on each case was a Microsoft Edge and Google Chrome export of their portal for each patient, so I could have copies of all of my notes.</p><p></p><p>I understand they are working on a better method of exporting case notes, but that is not a unique drawback to Dandy... one the common problems with web portals or even some traditional software. I recommended that they look into an XML export solution.</p><p></p><p>My vote for my colleagues that I was guinea pigging for was to look for those of you guys that provide the loaner scanner service, but go after a higher end dentist than Dandy is trying to catch.</p><p></p><p>And to any Dandy guys reading this, I hope that Dandy 2.0 offers a REAL high-end option (charge more than the competition if you have to, or *gasp* sub-contract with a high end lab and act only as the portal company/middleware). Not ideal, but have that option.</p><p></p><p>I think this model is exactly where "we" (but not me) are heading... but I HAVE to have a strong relationship with my technician and be able to speak directly to him on the phone.</p></blockquote><p></p>
[QUOTE="jcbdmd, post: 348220, member: 25113"] Well my scanner and laptop finally went back to Dandy. It was a pretty seamless process, none of the horror stories posted on dentaltown and elsewhere. The only hiccup was that I had to keep the scanner a little longer (6 weeks) than I wanted because they were checking if I could get the 3Shape files and copious notes from their laptop and portal for backup. I was in no way charged for this time. I was able to export all of the files as STL/OBJ, but the were missing any of the extra 3Shape data (which I didn't care about but wanted for completeness). Legally it is all a part of the patients record as far as I know, so they have there ways of keeping what they need I assume. What I ended up doing for the notes on each case was a Microsoft Edge and Google Chrome export of their portal for each patient, so I could have copies of all of my notes. I understand they are working on a better method of exporting case notes, but that is not a unique drawback to Dandy... one the common problems with web portals or even some traditional software. I recommended that they look into an XML export solution. My vote for my colleagues that I was guinea pigging for was to look for those of you guys that provide the loaner scanner service, but go after a higher end dentist than Dandy is trying to catch. And to any Dandy guys reading this, I hope that Dandy 2.0 offers a REAL high-end option (charge more than the competition if you have to, or *gasp* sub-contract with a high end lab and act only as the portal company/middleware). Not ideal, but have that option. I think this model is exactly where "we" (but not me) are heading... but I HAVE to have a strong relationship with my technician and be able to speak directly to him on the phone. [/QUOTE]
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