Affinity
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No I did buy it used, it was purchased from jensen, that is why they want to charge $100. Its fine that they want to do that, thats their business. Im not trying to trash jensen, but.. $100 just to speak to a tech guy, who could maybe resolve my issues in minutes.. with the possiblity that it may be more, $100 is the minimum. The thought of someone like Chris at Zubler wanting money to support their product over the phone is laughable. Jensen is just a middle man, theres no guarantee that they could fix my issue, its probably not even an oven issue, I should just call an IT person and see if they charge $100 to talk to me.