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Lab talk, the good, the bad, and the ugly
Equipment
Beware Of Customer Service
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<blockquote data-quote="DentalTechTips" data-source="post: 284541" data-attributes="member: 16131"><p>Chicken and the egg paradox.</p><p></p><p>Users of the forum should feel free to air whatever "Dirty laundry" they want, and get support from other users as well as feedback from vendors/sponsors/companies</p><p></p><p>If the integrity of the forum is in question: users will just go elsewhere that they feel won't censor or lock their opinions</p><p></p><p>If a site has no users, say goodbye to any sponsorship opportunities anyways</p><p></p><p>If a site has no sponsors, the users won't have a platform to keep bantering back and forth.</p><p></p><p>So if sponsors are afraid to participate in a site where they may be criticised, funding might dry up.</p><p></p><p>-----------------opinion time-------------------</p><p></p><p>In my opinion, as a company, the opportunity to engage and communicate directly with your potential customers is excellent and not one to be passed up. For a company to just hightail and run at the first sight of trouble is unlikely. If anything, I'd take it as a learning experience as a way to see how your customer service and protocols can be better improved to meet your customer's evolving demands. If a customer is being unreasonable or making false claims, calling them out on it and defending yourself is something to be respected.</p><p></p><p>Forums, and the internet as a whole should be a beacon of free speech. We have so much sponsored dialogue, especially in our industry. A place like DLN needs to stay free and open. If that's not the case, and by all means, privately owned websites and their directors have every right to choose the direction of a site. But if the user base is displeased with the direction, you can bet that they'll go somewhere else.</p></blockquote><p></p>
[QUOTE="DentalTechTips, post: 284541, member: 16131"] Chicken and the egg paradox. Users of the forum should feel free to air whatever "Dirty laundry" they want, and get support from other users as well as feedback from vendors/sponsors/companies If the integrity of the forum is in question: users will just go elsewhere that they feel won't censor or lock their opinions If a site has no users, say goodbye to any sponsorship opportunities anyways If a site has no sponsors, the users won't have a platform to keep bantering back and forth. So if sponsors are afraid to participate in a site where they may be criticised, funding might dry up. -----------------opinion time------------------- In my opinion, as a company, the opportunity to engage and communicate directly with your potential customers is excellent and not one to be passed up. For a company to just hightail and run at the first sight of trouble is unlikely. If anything, I'd take it as a learning experience as a way to see how your customer service and protocols can be better improved to meet your customer's evolving demands. If a customer is being unreasonable or making false claims, calling them out on it and defending yourself is something to be respected. Forums, and the internet as a whole should be a beacon of free speech. We have so much sponsored dialogue, especially in our industry. A place like DLN needs to stay free and open. If that's not the case, and by all means, privately owned websites and their directors have every right to choose the direction of a site. But if the user base is displeased with the direction, you can bet that they'll go somewhere else. [/QUOTE]
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Lab talk, the good, the bad, and the ugly
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Beware Of Customer Service
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