I never buy any AG products because they are overpriced, so that doesnt necessarily affect me. What I dont know yet is how I feel about many companies putting a middle man between you and them. AG is an innovator and maybe their resources are better spent doing that.. I can say that my mill has been problem free for the past year.. It only has a few hundred hours on it.. so I wouldnt expect too many.
I would LOVE to see more presence on this forum because I dont like dialing a phone or getting a service order number and wait for 3 days for a return call. I would love for one of the newly trained AG techs to comment on the error code I posted months ago, the last comment on this thread.. but that probably wont happen because we have to pay for that information with our contract?
Last problem, since this is the time for the 'airing of grievances' .. Ceramill motion 1 users are a bit left out in the cold .. We are expected to pay a service contract every year, but, correct me if im wrong, there will be no new updates for this mill, since they are moving the CAM to a new software, and in fact are not allowing an upgrade to a new computer with WIN7 on it, (XP is out of service) unless you pay $3000 for a new computer, from AG. They will not give you the key to unlock the software on your own pc in WIN7 unless you pay them. I dont have anything else nice to say, so Ill leave it at that.
I would love for everyone to see how superb CAPs customer service is by addressing these issues... or do we take that up with Charlotte?