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    Adding Contacts a Remake?

    Discussion in 'Fixed' started by evanosu, Dec 27, 2016.

    1. evanosu

      evanosu Member Full Member

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      Do you consider adding contacts to a fabricated crown that comes back to your lab a remake?
       
    2. RDA
      Cheerful

      RDA Active Member Full Member

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      Fabricated by your lab? I don't consider it a remake if it was made by us, or if it's just adding contacts.
       
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    3. Getoothachopper
      Amused

      Getoothachopper Well-Known Member Donator Full Member

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      No ! .........tweaking, but not re making .
       
    4. Tayebdental
      Inspired

      Tayebdental Tayeb S. CDT Full Member

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      no charge for adding contacts if I fabricated the case, but if it is a frequent happening I'll discuss it with my account since this could be a temporization issue.
       
    5. rkm rdt
      Artistic

      rkm rdt Well-Known Member Donator Full Member

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      It's your fault and don't let anyone talk you out of it!
       
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    6. doug
      Inspired

      doug Well-Known Member Full Member

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      I"m happy to add a contact on a crown we fabricate. The mouth is a dynamic environment and things move, temps suck and patients are inconsistent in keeping seat appts. If it's done by another lab, I won't do it, even if I know it's a monolithic emax, or full contour zirconia. That's just to big of a bite to take for little return. Please note my signature on every post. Edit for grammar
       
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    7. JKraver
      Tired

      JKraver Well-Known Member Full Member

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      Agreed never fix a crown that you did not make.
       
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    8. evanosu

      evanosu Member Full Member

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      Thank you, this is a question for reporting issues. One of our large accounts wants us to submit to them a report on remakes and I wanted to see what others considered a remake. I'll still ask them but now I can tell them that others in the industry do not consider it a remake.
       
    9. JKraver
      Tired

      JKraver Well-Known Member Full Member

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      Remake is when a crown has to be remilled, recast, or repressed.
       
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    10. JKraver
      Tired

      JKraver Well-Known Member Full Member

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      Also in your report, make sure you write in if it was an impression/scan error, or a technician error. In their mind remake=lab's fault. impression/scan error will let them know that it was their own fault.
       
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    11. doug
      Inspired

      doug Well-Known Member Full Member

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      I know this has never ever happened, but I wonder how many questionable dentists have take out a perfectly good crown to have contacts added and told the patient that it had to be remade and charged for it. I'd say probably more than 5
       
    12. BobCDT

      BobCDT Well-Known Member Full Member

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      This brings up an interesting point. I agree a return for a contact addition is not a remake but rather an adjustment. However, it is a miss and it's not good. The contact addition return is a disappointment to the patient, as they were expecting to be done, a loss of chair time to the dentist, an additional pickup, login, fix and delivery of a case you thought was done. Not charging (which I don't) likely results in just breaking even or loosing money on most returned cases. Certainly not as costly as a complete remake I calculate returns as 1/2 of a remake for internal use. DON'T repot these to the customer as requested. Getting returns out of the lab is an enormous time and or money savings.
       
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    13. JKraver
      Tired

      JKraver Well-Known Member Full Member

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      Not always a miss on the labs part sometimes it is just over adjusted.
       
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    14. doug
      Inspired

      doug Well-Known Member Full Member

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      Really, it's hard to argue that a crown that fits a well made, consistent model is the problem when the crown fits it, and the second pour, is the problem
       
    15. JKraver
      Tired

      JKraver Well-Known Member Full Member

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      You are right, but for some reason in the drs mind remake=labs fault. Especially if they see it on paper.
       

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