access violation importing atlantis core files into 3 shape

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oldschool

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i been having problems importing atlantis core files forever into 3 shape sometimes they work but most times they don't zahn IT can;t help nor atlantis would really appreciate some help thanks PS been doing this for over 30 years but pretty much computer illiterate
 
Brett Hansen CDT

Brett Hansen CDT

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Here is how I import a core file into 3Shape:

Open up the Atlantis order and click on the Core File that is for 3Shape
In your 3 Shape Dental Manager, right click and under Advanced, choose Import
You will then be prompted to choose an order format: Make sure "Import Orders Generated by External System" selected
Next click the 3Shape Communicate Order Exchange format
After that, you will be prompted to select the correct file. These should be in your "downloads" folder on your PC. Mine immediately opens up that file folder.
Then just open the file and then next step will be the order creation step in 3Shape.

Hope that helps.
 

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