Mark,
Our DLCPM product was released over 2 years ago which completely replaces our CRM package. If you recall, I had offered to walk you through our new system a few times before and the offer is still good.
Our DLCPM (Dental Lab Customer & Production Management) includes variety of features including complete integration with UPS/FedEx, several Credit Card processing Merchants such as Marathon, First Data Global, and Authorize.Net, Mobile Applications, and Customer Portal. We actually provide 4 types upload thru the customer portal and many Labs such as Diadem, B&D, Colonial, CAP, and others have been using it to receive their case and digital files and most importnantly provide 24 hour service to their customers to View & Track Cases, make credit card payment, setup their own preferences, schedule a pickup with shipment Label, send notes and comments, order supplies, re-print Invoice and Statements, and more.
We have also added the UDX format Import & Export which to my knowledge, 3-Shape is the only one that has adopted this universal format. Our latest release next month is adding the Automation Server where it automatically adds the case from the UDX export format.
Our DLCPM Overview sessions are free and you are welcome to request your personalized session at any time by sending email to
[email protected].
Thank you;