[QUOTE="DaveId, post: 302448, member: My opinion is that this is common across much more than just the two of our setups, it just isn't that huge of an impact - so people are not complaining. We have a much smoother experience with 18.2 than 17.3, when 17.3 would do the spinning circle (refreshing dental manager) it would take much longer before you could use it again. We have also trimmed our materials, dme's, implant libraries, and smile libraries, as well as closing all orders after 14 days and archiving after 30 - with only 200 orders being shown in DM (pretty much every suggestion given by 3Shape or the resellers). I am not 100% if the newer version or all the cleaning up we did made the bigger difference to performance. But, I would suggest going through and cleaning your system out while we wait for the next 3Shape version that might correct these issues, while also bringing on the new issues.
[/QUOTE]
We had a problem with DM running very slow. 2019 recently updated. We installed a Nobel Elos library the other day and right away couldn’t open DM up. Support came on (through ivoclar) opened it up and all seemed fine. Next morning the computer wouldn’t start. Just a “repairing your computer” msg. One that I’ve never in my life seen.
Got our usual IT guy out and basically the whole computer had to be wiped clean! 3yrs worth!
Spent the whole of yesterday installing whole 3Shape systems, DMEs and phoning different manufacturers. This morning all was all good..... for about an hr then little glitches and not responding messages. Not sending to milling unit and libraries not acting like they should!
Left work at 5 tonight as they think there is a serious error with our 3Shape and nothing can be done till Tuesday! (Bank holiday weekend)
If any one else has a recent serious 3Shape problem I’d be very interested to hear about it???