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YMS96
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What are you opinions on 3Shape's support staff and level of expertise? Anybody ever deal directly with them?
What are you opinions on 3Shape's support staff and level of expertise? Anybody ever deal directly with them?
Hello, as a 3Shape dealer, we provide end users with level I support, like questions about software use, design problems, assisting with cases etc. 3Shape provides leve II support regarding issues with hardware failure, and warranty work. We do provide our customers with a free loaner scanner in the event of a warranty repair or replacement. If you need any help or have any question, feel free to call me at 425-227-4333. Take care, Steve.What are you opinions on 3Shape's support staff and level of expertise? Anybody ever deal directly with them?
Denturist student here...do you have an estimate for the cost of a 3 shape setup? ei Scanner software and stylus? I understand Roland will make a pmma printer compatable with 3 shape...All I will need over that is perhaps a KDF induction super neon cascom and a furnace and away we will go......Plan on using the software for partials once I get out into my own clinic.I want very much to maintain a good level of quality and at 250 for a partial fram here in Canada it might be worth my time......20-30 minutes to pattern the framwork, a hour to print it and fifteen minutes to cast it.....fifteen minutes to polish....for 250 I can recover and do well with the fabrication too. ....but that is just a dream right now....Thanks....Dan
DrKahner,
What country are you located in?
In the US 3Shape done not handle the software support. It's up to the distributors to do so. 3Shape does however help out on the hardware support.
B
Quite right..... Maybe I will just send it out...Dan, I think you are greatly underestimating the time it takes to make a "printed" cast partial. There are some "fun" extra post-processing steps that some printer manufacturers do not tell you about until after you by one... Also, buying a good printer with a large platform that can accommodate partials is very expensive. I have a new high end Cadblu printer and frameworks take 8 hours to print(print time is dictated by part height). My lab has just started getting into "printed" frameworks and it is very hard/finicky. I do not think $250 is unreasonable for a high quality framework, just send it to a lab.
Jon
Hello, as a 3Shape dealer, we provide end users with level I support, like questions about software use, design problems, assisting with cases etc. 3Shape provides leve II support regarding issues with hardware failure, and warranty work. We do provide our customers with a free loaner scanner in the event of a warranty repair or replacement. If you need any help or have any question, feel free to call me at 425-227-4333. Take care, Steve.