3shape error message

[terry5442]

"Unable to load file (The manufacturing process for the order is not in the list of allowed processes"
then it show an id number for the manufacturing process.
we use this all the time and today it just started doing this.

have restarted 3shape, restarted computer with no luck.

does anyone know what to do to fix this problem.

can't open any scanned files to design.

 

[CoolHandLuke]

you must have just done an upgrade or downgrade. assuming downgrade because of yesterday's 2015 non-fda approved implant support.

change the material and manufacturer of your items, by selecting "modify" from the right click menu.

 

[CoolHandLuke]

no, wait that won't work, your orders will still be trying to load with 2015 material parameters

you'll have to create new orders, and import the scans from the old orders.

 

[terry5442]

didn't change software version. just started out of the blue

 

[CoolHandLuke]

did your license expire ?

 

[user name]

Im sure this is nothing, but my tech support said yesterday that something in the latest microsoft automatic updates is causing problems with some CAM software.

 

[rkm rdt]

Im sure this is nothing, but my tech support said yesterday that something in the latest microsoft automatic updates is causing problems with some CAM software.

I think you are right. My pc is slower than normal since the latest upgrade as wll.

 

[Sevan P]

Sounds like something isn't linked to the MFG process. Best solution is a TeamVeiwer session with your retailer, or me. PM me for further help.