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finke
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Hi All,
I create abutment libraries for a number of implant manufacturers and have recently been getting some reports that abutment manufacturing output is being created without the hex/base geometries- just a flat surface. I am unable to duplicate this issue on my system using the same library, which is making it very difficult to diagnose. 3Shape support has been unable to figure it out, and 3shape engineers in charge of implant libraries have confirmed it is not related to the library, so I am at a loss.
I have confirmed that I am using the correct encryption option when creating the library, and the option to keep the base is indeed enabled.
Any input would be greatly appreciated!
I create abutment libraries for a number of implant manufacturers and have recently been getting some reports that abutment manufacturing output is being created without the hex/base geometries- just a flat surface. I am unable to duplicate this issue on my system using the same library, which is making it very difficult to diagnose. 3Shape support has been unable to figure it out, and 3shape engineers in charge of implant libraries have confirmed it is not related to the library, so I am at a loss.
I have confirmed that I am using the correct encryption option when creating the library, and the option to keep the base is indeed enabled.
Any input would be greatly appreciated!