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Lab talk, the good, the bad, and the ugly
Dental-CAD
3 Shape Communicate scans disappear
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<blockquote data-quote="Beldent Inc." data-source="post: 362106" data-attributes="member: 26148"><p>Hello,</p><p>we receive scans from some dentists on 3 shape communicate.</p><p>When we accept them and try to create a model, sometimes the stl disappear and we cannot do the case anymore.</p><p>Does someone has this issue? Do you guys know how to re-download the case? </p><p>We checked on 3shape communicate portal but I can see them but can only download .jpg of the upper- lower archs -_-</p><p></p><p>We've been duplicating the case before creating the models, but today something went wrong and now even the copy lost the lower arch stl.</p><p>It's a little bit annoying to contact the clinic to have them resend the case again .</p><p></p><p>Maybe we're doing something wrong tho.</p><p>Thank you <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="Beldent Inc., post: 362106, member: 26148"] Hello, we receive scans from some dentists on 3 shape communicate. When we accept them and try to create a model, sometimes the stl disappear and we cannot do the case anymore. Does someone has this issue? Do you guys know how to re-download the case? We checked on 3shape communicate portal but I can see them but can only download .jpg of the upper- lower archs -_- We've been duplicating the case before creating the models, but today something went wrong and now even the copy lost the lower arch stl. It's a little bit annoying to contact the clinic to have them resend the case again . Maybe we're doing something wrong tho. Thank you :) [/QUOTE]
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Lab talk, the good, the bad, and the ugly
Dental-CAD
3 Shape Communicate scans disappear
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