M
Murat Alp
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Hi everyone!
I am helping a dentist to move his laser from his old computer to a new PC.
The old PC is only using 32 bit windows and the new upgrade require 64 bit windows.
I have installed on a laptop wich have three different usb roothubs. Laser is connected to a usb 2.0 roothub alone.
I have only installed the scanserver and not scansuite. Scan Server have version 4.3.4.1 running at windows 10 professional.
The laser startups nice. I put in the first calibration Item and following the instruction. Everything is working fine. It stops then and ask to change to the other calibration item. After changing and starting the second part I've getting the error message "No dotplate data".
Anyone knows what causes the issue ?
I am helping a dentist to move his laser from his old computer to a new PC.
The old PC is only using 32 bit windows and the new upgrade require 64 bit windows.
I have installed on a laptop wich have three different usb roothubs. Laser is connected to a usb 2.0 roothub alone.
I have only installed the scanserver and not scansuite. Scan Server have version 4.3.4.1 running at windows 10 professional.
The laser startups nice. I put in the first calibration Item and following the instruction. Everything is working fine. It stops then and ask to change to the other calibration item. After changing and starting the second part I've getting the error message "No dotplate data".
Anyone knows what causes the issue ?