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I need to replace a touch plate and calibrate. The manual doesn't cover it; just says call technical.
Could someone advise me please.
Could someone advise me please.
Well, I could have waited to call for assist, but that would be a hundred dollar bill. I felt the need to man up and just do it. I did a super clean, replaced the touch plate and ran a calibration.
I understand @CreDes, that I still need to call in to move a touch point, so at this point Im not sure if running calibration defaults things back to a centered touch or if its still where it was last moved to, but at least its up and running. Im going to reach out to tech support and ask for the instructions on moving the point. I think when things are out of warranty, we should have all the available info to proceed on our own if we choose.
Won't provide Admin access even after it's out of warranty, contract, whatever...
I'm not bangin' on you specifically, it's just a continual degradation of what "ownership" means.
If I mangle my equipment with a ham handed uninformed wrench use on a metal structure, it's not covered. What's the difference between that and accessing and improperly modifying a code structure.
okay, done ranting.
There are enough ways and opportunities for users to get the access they want.
We have a responsibility to make the machine as original and usable for as long as possible even if out of warranty.
Which is why we do not charge for support calls that would require administrator access.
That's very awesome of you, I wish everything that had admin modes had backend support like you provide.There are enough ways and opportunities for users to get the access they want.
We have a responsibility to make the machine as original and usable for as long as possible even if out of warranty.
Which is why we do not charge for support calls that would require administrator access.