There are things that I need done by outside labs. Cast partials and Dura-flex. Being new to the region have tried a few labs and overall the work has been acceptable. But, we'll call this lab, Lab A. I went to Lab A and talked to the department head about case I had for them. I very specifically asked this fellow, "Is this frame going to be made on premises?" The answer was "Yes, we do everything here". I also asked very clearly" Are you going to do this yourself or the tech or techs under your direct supervision?" His response was, "I will personally do your case myself". We know each other from years ago so I took his word for it. A few days later I realize I needed to to order teeth for this case so I called him and asked if I could stop by and look at the model real quick so I know what to order. He tells me, "It ain't here". I ask, "Where is it?" His response," My friend has it". Let shorten this up. They sent it out. Where? I have no idea. The rumor mill had the case to China. I did a little more digging and found out that it went to a lab in another state. There is no need to lie about this stuff. Are some of these labs that desperate that they have to be deceitful? Is it just business as usual? I will never send them anything again, and if asked about this lab I will be honest about my experiences with them. It's a well known lab. I sent an RPD frame to another lab about a hundred miles away. Gave them more than the standard turn around time they asked for. Three days after I sent the case they call me and left a voicemail stating "We'll get your case back in two weeks". Get it back? FROM WHERE? So I called and asked the owner "Where is my case?" (I'm not that concerned about the long turn around time at his point). She was honest, " We don't have the personnel to do it here we send our chrome to China." Does anybody on this forum see why Drs. get so frustrated with labs?? I do. I had to call my client who in turn has to call the patient to reschedule. It would have been nice to have been given the option of where I wanted this case done. I would send it to China myself if that's where I wanted it done. If this frame comes back and it is unacceptable now what? I guess all I can do is cross my fingers and hope I get lucky on this. I will certainly tell my client where I got this frame from and where that lab sent it. The Dr. may not want to have an offshore prosthesis in his patients mouth. I know I wouldn't.