JohnWilson
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More like cover your clASS act..
I bet they have people full time on the phones that do nothing but apologize for these kinda things
True, so does every big business, or at least they should. Would you rather they just brush it under the rug?
Stepping in sh!t happens, how you wipe it off your shoes is an art form.
I think they are stepping up to the plate, offering real options and to a client that obviously will not be missed based on his own description. I like what happened here today, now wether it would have been handled this well with just a phone call and not posted on a public forum, who knows.