Hi Dave,
I used to mess with the remake repair situation as well. It turns out that if there is a large problem, it's usually one office. That can be dealt with.
Remakes and repairs of all types we do at no charge to anyone. We also pay the shipping involved if there is any. You will find, over time, repairs and remakes will not be a large part of your month. Makes the offices happier to when they know this. Also allows a little slack for you when you screw up.
Mike.
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