Hi Mike,
If I am on the phone when a second call comes in I don't usually answer w/my business name. I use our residential phone instead of a seperate line for my business. When I see on my caller ID that it is a Dr.s office I use my business greeting. I am on a pretty personal business with my offices. But I am very careful when I am going after a new account.
I understand what you are saying and you are correct. I will try and watch it from now on.
Thanks for reminding us
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